E-Relationship Manager Full Job Description Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel · Provide professional customer service to achieve high customer satisfaction and retention · Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank · Serve as one-point contact to the mapped customers of the bank · Cross selling of new products and services for both new and existing customers · Providing advisory for various products offered by Banks to enhance relationship value · Develop and maintain banking relationships with select group of customers through individualized customer service · Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment · Achieve the budgeted cross sell targets · Ensure coverage of customer base in accordance with business plans Key skills: • Ability to manage relationships to improve relationship value of existing Clients • Aptitude towards delivering high quality customer service with good organizational and interpersonal skills • Excellent communication Skills • Self-driven with sales bent of mind Job Types: Full-time, Regular / Permanent Salary: ₹350,000.00 – ₹800,000.00 per year Schedule: • Day shift