Customer Care Executive

Customer Care Executive >>
Posted 4 days ago

Customer Care Executive

Customer Care Executive >>
Posted 4 days ago


The ideal candidate should be highly soft spoken and ready to work in customer support. Customer Service Executives are required to answer incoming calls from customers for various reasons and make outbound calls to customer answer inquiries, resolve complaints and provide information.

Roles And Responsibilities
• The associate will be responsible for handling incoming and outbound calls from customers/Patients.
• Answer calls professionally to provide information about Doctor schedule hospital services, book and cancel appointments, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
• The associate must reply to those queries in a set format.
• Responsible to book the doctor appointments on a web portal.
• Handle all the complaints of customers and pacify them.
• Taking follow-ups from management for the complaints and feedback closure.

Competencies And Skills Required

Customer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are:
• Good communication skills
• Ability to listen proactively
• Problem solving skills
• Good interpersonal skills
• Ability to handle work well and maintain quality

Qualifications/Other Requirements
• Any Graduate/Preferably Science Graduate
• 0 to 3 years of experience in Customer Service.
• Should be fluent in English/Gujrati Hindi
• The candidate should be comfortable with Rotational Shifts Week offs (Night shifts also).
• * *No night shifts for female.

Designation: Patient Relationship Officer

• Provident fund (PF)
• Paid leaves / Leave encashment

This job is provided by


Company Name: Open Mind Services Limited

Job details


474login's profile

474login Registered for 2+ months Last online 1 month ago
Seller's description No description left by seller India

Contact 474login (seller)

    You must log in or register a new account in order to contact the advertiser.
    To protect against prohibited activities, we may check your message before it is forwarded to the recipient and, if necessary, block it.

    Other items from this seller

    Seller details Details

    1715 active listings
    Professional seller
    Registered for 2+ months
    Last online 1 month ago
    Contact All items

    Listing location

    Ahmedabad, Gujarat, India

    Stay safe!

    Never pay down a deposit in a bank account until you have met the seller, seen signed a purchase agreement. No serious private advertisers ask for a down payment before you meet. Receiving an email with an in-scanned ID does not mean that you have identified the sender. You do this on the spot, when you sign a purchase agreement.