Customer Support Executive (CSE)✅Jaipur

Job Description

As a Customer Support Executive, your work is to convert sales prospects to become
customers of सादा / SAADAA, as well as support current customers regarding their order-related queries.

Responsibility:

Respond to customer queries in a timely and accurate way, via phone, email, chat, and other channels.
Verification of customer's orders with its purchased product and address with pin code
Update our internal databases with information about technical issues and useful
discussions with customers

Monitor customer complaints on social media and reach out to provide timely resolution
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Coordinate with Delivery Partners for arranging timely delivery of products
Skills:

Exceptional interpersonal and communication skills - English is a must. Any extra language is a bonus.
Good at up-selling and converting negative customer experiences to positive ones.
Comfortable with technology: Shopify, Google Sheets, Task Management tool.
Previous experience working in a Customer Servicing role is an added advantage.
Expected salary up to Rs. 25000 / month

Job Type: Full-time

Salary: Up to ₹25,000.00 per month

Schedule:

Day shift
Application Question(s):

What was your drawn salary? (INR/Month)
What are your salary expectations? (INR/Month)
Education:

Bachelor's (Preferred)
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