Responsibilities:
Manage customer Pre-order, Post-Order, and Advice related concerns on a range of customer support channels (WhatsApp/Instagram/e-mails/Calls)
Answer incoming customer phone calls and take appropriate action for each call/Escalate/Follow up with customer were necessary.
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Input data into the company computer platform to keep each customer record updated.
Strong problem-solving abilities along with Strong multitasking and time management/Excellent interpersonal communication skills
Provide comprehensive and accurate information on product features, order status, and provide post-sales handholding
Address customer complaints with empathy and provide quick and effective resolution as per company policies. Will be responsible for ensuring customer happiness throughout the process of ordering.
Coordinate cross-functionally with internal departments to resolve customer grievances and special requests.
Ensure you’re there with the customer every step of the way.
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays, and events

More about this Customer Support Executive job

Ugaoo Agritech Pvt Ltd is aggressively hiring for the job profile of Customer Support Executive for 2 open positions at Pune in Baner Gaon locality. Kindly go through the FAQs below to get all answers related to the given job.

1. How much salary can I expect?

Ans. You can expect a minimum salary of 20,000 INR and can go up to 22,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for this job?

Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.

3. Is there any specific skill required for this job?

Ans. The candidate should have Thoda English skills and sound communication skills for this job.

4. Who can apply for this job?

Ans. Only Female candidates can apply for this job.

5. Is it a work from home job?

Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Pune at apna.

6. Are there any charges or deposits required while applying for the role or while joining?

Ans. No work-related deposit needs to be made during your employment with the company.

7. How can I apply for this job?

Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

8. What is the last date to apply?

Ans. The last date to apply for this job is 25-Feb-2023.

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