Main Responsibilities
• Provide service and customer support during field visits or dispatches.
• Attend onsite installation, repair, maintenance & test tasks independently in Electronic / Electrical as well as mechanical field.
• Diagnose errors or technical problems & determine proper solutions.
• Produce timely and detailed service reports, time sheets and travel claims.
• Handling Special projects as assigned.
• Ensure customers satisfaction, Build positive relationship with customers.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Cooperate with technical team & share information across the organization.
• Spare parts identification.
• Follow company’s filed procedures & protocols.
Critical Skills and Personal Attributes
• Interpersonal Skills.
• Written and Verbal Communication Skills
• Product Knowledge and Technical Skills of servicing flexible packaging machines
• Analytical and detail-oriented with excellent troubleshooting and problem-solving abilities.
• Computer skills and proficiency with word processing and spreadsheet.
• Willing to travel at short notice and comfortable with extended periods of stay at site.
• Good knowledge on installation of various machines, alignments of machine components, etc.
• Knowledge on mechanical AutoCAD drawings, Foundation drawings.
• Should be willing to learn basic Mechanical also.
Education And Experience
• B.E. / Diploma in Electrical / Electronic Engineering.
• Specialized course is not a must, but it is an added advantage
• Experience of 5 -8 years in handling technical service profile
For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.
BOBST is one of the world’s leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let’s shape the future of the packaging world
